Company Name: Sheyang Cansheng Trading Service Co., Ltd
Address: 106, 1st Floor, Famous Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County
Phone: +86 177-5400-8367
Email: ntenda@jiangie.store

At Sheyang Cansheng Trading Service Co., Ltd, we are committed to ensuring customer satisfaction. While we take great care to ensure product quality and accurate delivery, we understand that situations may arise where a return or exchange is required.

1. Return & Exchange Eligibility

You may request a return or exchange if:

  • The product is damaged during shipping
  • The product is defective or does not function as described
  • The wrong item was delivered (e.g., incorrect model, specification, or quantity)

⚠️ Returns for reasons such as buyer’s remorse or unauthorized modifications will not be accepted.

2. Return Request Timeframe

All return or exchange requests must be made within 7 calendar days of receiving the goods. Requests submitted after this period may not be accepted.

3. How to Initiate a Return

To start a return or exchange process, please email us at ntenda@jiangie.store with the following information:

  • Order number
  • Product name and quantity
  • Reason for return or exchange
  • Photos of the product and packaging (if damaged)

Our support team will respond within 1–2 business days to guide you through the process.

4. Product Condition for Returns

Returned items must be:

  • Unused and in their original condition
  • Complete with original packaging, labels, and documentation

Products that have been used, altered, or damaged due to improper handling may not be eligible for return.

5. Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will bear the return shipping cost.
  • If the return is not our fault, the buyer will be responsible for the return shipping charges.

6. Refunds and Replacements

Once your return is received and inspected:

  • Refunds will be processed within 7–10 business days to your original payment method (if applicable).
  • Exchanges will be shipped promptly based on stock availability.

7. Non-Returnable Items

The following products are non-refundable and non-exchangeable:

  • Customized or special-order items
  • Clearance or final-sale items
  • Goods damaged by misuse or unauthorized modifications

8. Contact Us

If you have questions about our Return & Exchange Policy, please feel free to contact us:

📧 Email: ntenda@jiangie.store
📞 Phone: +86 177-5400-8367