FAQs – jiangie.store

1. What types of products do you offer?

We specialize in high-quality men’s shoes, including:

Formal leather shoes
Casual wear shoes
Loafers and boots
OEM/ODM customized footwear for brands and wholesalers

2. Do you offer OEM or private label services?

Yes! We provide OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. You can customize shoe design, logo, packaging, and more to match your brand needs. Contact us for specific customization options and minimum order quantities.

3. What is your Minimum Order Quantity (MOQ)?

Our standard MOQ is:

For OEM/custom orders: 300–500 pairs per design/style
For in-stock styles: Lower MOQs may be available depending on inventory

Please reach out to discuss your requirements.

4. Do you provide sample orders?

Yes, we offer sample orders to help you evaluate our quality before placing a bulk order. Sample charges may apply and can be refunded against future bulk purchases.

5. What are your payment terms?

We typically accept the following payment methods:

T/T (Telegraphic Transfer) – 30% deposit, 70% before shipment
PayPal – For sample orders or small amounts
L/C (Letter of Credit) – For large orders (subject to approval)

Other terms can be discussed depending on your order volume and cooperation agreement.

6. How long is your production lead time?

Sample orders: 7–10 business days
Bulk orders: 20–45 business days, depending on design and quantity
We always aim to meet your deadlines and will confirm the production schedule with you.

7. Where do you ship?

We ship worldwide using trusted logistics providers such as DHL, FedEx, UPS, EMS, air freight, and sea freight. We also support FOB, CIF, and DDP terms based on customer needs.

8. Can I track my order?

Yes. Once your order is shipped, we’ll provide a tracking number and shipping documents (e.g., Bill of Lading for sea freight). You can monitor your shipment online at any time.

9. What if the goods are damaged or defective upon arrival?

Please inspect your order upon receipt. If you find any issues, notify us within 3 days. Provide photos and a description of the problem. We will arrange a replacement or refund after reviewing the case.